New Data Cloud features to boost Salesforce’s AI agents

September 17, 2024: In a move designed to empower its AI agents with a boost in capabilities, Salesforce is rolling out new features for its Data Cloud. The focus is on enhancing the data accessibility and processing power for Einstein, Salesforce’s AI engine. The new features include data lakes for storing large amounts of information, data warehousing for structured data analysis, and streaming data ingestion for real-time insights. Salesforce hopes that by improving data management, its AI agents to handle complex tasks, personalize interactions, and ultimately drive sales and improve customer satisfaction.

Certinia showcases Customer Success Cloud at Dreamforce

September 17, 2024: Professional services automation firm Certinia used the Salesforce Dreamforce 2024 conference in San Francisco to announce its Customer Success Cloud solution. This cloud-based platform is designed to help enterprises transform customer experiences by offering a hub for managing all customer interactions. Natively built on the Salesforce platform, CS Cloud uses the same underlying database as Certinia’s marquee product, Professional Services Cloud (PS Cloud), but with a view to the needs of the customer success manager rather than a manager of professional services.

Slack opens up to third-party AI ‘agents’

September 16: Slack is opening its platform to third-party AI agents. The move is designed to integrate AI assistants from Asana, Adobe, Anthropic, Box and others directly into Slack workflows. According to a statement from Salesforce, users can interact with these AI agents to access data, update records and draft emails without leaving the Slack platform. Other AI features in Slack are receiving upgradesinclude AI-powered summaries for video calls and an AI workflow builder designed to automate tasks.